Our Complaints Procedure
Whilst we are confident that this firm will give you a high quality service in all respects, we do have a complaints procedure. Please follow the steps outlined below in the order in which they are presented.
If you have any queries or concerns about our work for you or about the bill, please do not hesitate to contact the solicitor dealing with your matter or one of the partners. We will endeavour to deal with your concern but you may also request a copy of our Clients Complaints Procedure which clearly describes what you should do if you any sort of problem with your service.
Under our professional regulations we have eight weeks to consider your complaint.
If we have not resolved it within eight weeks you can if you wish, ask the Legal Ombudsman at P.O Box 6806 Wolverhampton WV1 9WJ or telephone 0300 555 0333 to consider the complaint. The Legal Ombudsman accepts complaints from individual and small businesses, charities or associations. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. Otherwise the time limit for the Legal Ombudsman accepting a complaint is six years from the date of the act or omission or three years from when you should have known about the complaint.
You also have the right to complain about or challenge the bill by applying for an assessment of the bill under Part III of the Solicitors Act 1974 but please note that the Legal Ombudsman may not consider a complaint about the bill if you have applied to the court for assessment of the bill.